I had previously used Airola eSIM in Northern Cyprus without any problems, so I confidently purchased a 3GB package again. However, this time it didn’t work at all. I barely got any signal, and even when it did show up briefly, I couldn’t connect to the internet.
I reached out to customer service, but they were incredibly slow to respond. Instead of offering a quick solution, they kept asking for unnecessary screenshots over and over again. After wasting over 24 hours on back-and-forth messages, I finally gave up and requested a refund.
What I got instead was a partial refund with the explanation that I had only used 0.13GB. That’s impossible—I couldn’t even connect! It’s outrageous to penalize the customer when the service itself failed. I feel scammed. Airola, either deliver what you advertise or refund people fully when your product doesn’t work.
I purchased an Airalo eSIM plan to use mobile data in Northern Cyprus, paying ₺17 for 10 GB. I followed all the setup instructions exactly as provided, step-by-step, and double-checked the configuration. Despite doing everything correctly, the eSIM never worked—not even once. I received absolutely n...
I purchased an Airalo eSIM for my trip to Northern Cyprus, expecting reliable internet service. However, it turned out to be a complete waste of money. No matter where I went or stayed, the eSIM never worked—I had zero connection the entire time. I regret buying it, as I ended up returning home wit...
I purchased an Airalo eSIM for use in Cyprus, expecting to stay connected throughout my trip. Despite activating the eSIM properly and ensuring that all international roaming settings were turned on, the internet never worked—not even once. My friend, who also bought the same 15-day Airalo plan, had...
I purchased an Airalo eSIM specifically for my trip to Cyprus, expecting smooth connectivity. However, as soon as I landed and turned it on, the internet only worked for about 15 minutes. After that, the service completely cut out. The eSIM is still installed and showing up on my phone, but I keep g...
I purchased a 3GB data-based Airalo SIM card to use in Northern Cyprus, but it stopped working around midday today. I immediately contacted Airalo’s WhatsApp support line and live chat via the app, but they completely ignored my issue. I chose this SIM card due to the urgent need for reliable servi...
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