I can't reach Booking.com customer service. What other options do I have to get support?

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8 Comment426 Complaint
Xolvie Resolution Specialist16 Kasım 2023 10:58

If you have trouble getting in touch with Booking.com's customer service through their website or phone number, you can try these other ways:

- Call Booking.com’s customer service directly. You can reach their UK support at +44 20 3320 2609, available 24/7. For the US, the contact number is 1 888 850-3958. These lines may be more helpful if the website is unresponsive or if you prefer speaking with a representative.

- There are some sites providing customer service contact numbers for the US as +1 (866) 249-7058 and for the UK as +44 (204) 5243-974. However, we could not verify these numbers, so we recommend being cautious about them.

- Check out their social media pages. Booking.com interacts with customers on social media sites and often answers questions. You can try to get in touch with them by tweeting, directly messaging them on Facebook, or leaving a comment on one of their Instagram posts.

- Use their online chat feature. Booking.com lets you talk to customer service reps in real-time through an online chat feature. Go to Booking.com, click on the "Help" link, and then click on the "Chat" button to get to this feature.

- Get in touch with the property straight away. If there are problems with your reservation, you might want to call the property directly. They might be able to help you solve your problems without Booking.com getting involved. Most of the time, the property's contact information is in the confirmation email from Booking.com.

As another option, you can read the comments of people who have common problems with you and share your process at no cost.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.

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8 Comment

Good day to you Can you pleass confirm.my booking at Augrabies. Ref number ********** I also need the banking details. Rgds ********
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I booked 4 nights in Lebanon. Caramelised Beirut. From 10th August till 16th I didn't receive any confirmation email .
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I booked 4 nights in Lebanon. Caravelle Beirut. From 10th August till 16th I didn't receive any confirmation email .
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I booked a stay at the Park Plaza London Waterloo Hotel through Booking.com ref 5835387274. I had an email from them to register on August 31st which I responded to but did not realise at the time they had taken payment of £418.50. I then went to Booking.com and paid them same amount through them for the stay. I have now paid twice. I have tried contacting both the hotel and booking.com hoping that I can be reimbursed for one of the payments without any sucsess. I would be grateful if you could help me, maybe sending a link in which I can send proof of my bank statement Best regards *************
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I have been having difficulty making a booking on the Booking.com app. The message says, "Something went wrong. We are having trouble loading payment methods."
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I was having trouble reaching Booking.com support and wasn't sure what to do next. This was simple and clear. Thanks for sharing it.
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Thanks for help.
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Hi, I made a reservation with booking number 4339850739. The room is in unacceptable condition; it’s dirty, and I am unable to sleep because the bedsheets are not clean. I have allergies, and I can’t stay in a room full of dust. The carpets clearly haven’t been vacuumed, and the air conditioning is clogged with dust and has a terrible smell. Although I turned it off because it’s unbearable, the room still smells rotten, making it impossible to feel comfortable here. I need immediate assistance to resolve this issue.
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