I can't reach Booking.com customer service. What other options do I have to get support?

I made a reservation via Booking.com for the property Beyond Kata in Phuket, Thailand, for the dates 10–18 April 2026. The total amount I paid for this stay was 76,032 THB. Within the scope of Booking.com’s price equalization policy, it was clearly stated that I was entitled to a refund of 34,992 TH...

I am the owner and manager of Aliff Height Apartment in Kempas, Johor, Malaysia, which I list and manage through Agoda using the email address kien****@gmail.com. Yesterday, I discovered that my property is also listed on Booking.com, but it does not appear under my Booking.com property account, and...

I made a reservation through Booking.com for a room at The Kiteville in Phoenixville. The information on the website clearly stated that the booking would not be cancelled until 6:00 a.m., and that as long as it was paid before 6:00 a.m., it would remain valid. We paid before 6:00 a.m., relying on w...

I made a reservation through Booking.com for WoodSpring Suites in Bradenton, Florida, with check‑in on January 30 and a planned check‑out on February 21. However, I checked out early on February 11 and did not stay at the property between February 11 and February 21. For these 10 unused nights I am ...

Through Booking.com I made a prepaid reservation with Booking ID 6PZ0U9 for FabHotel Aditya Yatri Nivas in Tirupathi for a stay on 18th April to 19th April, paying an amount of Rs. 757 in advance. After the booking, I received a message stating that the room had been cancelled, and I did not check i...

I experienced a serious security issue and financial loss related to my reservation in Florence at Andre Majestic View made through Booking.com. I received a message through the Booking.com app that appeared to be sent by the hotel. The message stated that my card could not be verified through a sta...

I made a reservation through Booking.com for Sutus Court 3 for the date of June 5, 2026. During the booking process, it was clearly stated that I would receive a free taxi transfer from Bangkok Suvarnabhumi Airport (BKK) to the hotel. However, the hotel is now insisting that I pay 1,500 baht for thi...

Today I received an email from Booking.com that referred to two numbers and contained warnings about suspicious activity. These bookings are not mine, I did not make any reservations, and I am worried that I might be charged even though I have no account with Booking.com. In the email I only see the...

I purchased Etihad Airways flight tickets through Booking.com/Gotogate in November 2025 for travel from Manchester to Tokyo via Abu Dhabi, with departure on 2 April 2026 and return on 15 April 2026. Due to the Middle East conflict, I was informed that I was allowed to cancel these tickets with a ful...

I have been using Booking.com and last week, while trying to make a reservation, I discovered that my account had been blocked. When I attempt to complete a booking, I receive a message asking me to contact customer service, and I am unable to proceed with my reservation. When I contacted your custo...

I made a reservation through Booking.com for “Cozy Studio Netflix Self Check-in Cyberjaya 3” for 10 April to 11 April, with booking number 5819882818. I completed the payment via Booking.com in the amount of RM108.70. However, I faced a serious problem with the host and I believe I have been scammed...

I booked an Etihad Airways flight through Booking.com from London Heathrow to Cochin for 01/04/2026, under the booking reference 8HJEJK, while residing in the United Kingdom. Due to the current war crisis in the Middle East, I decided not to travel for safety reasons and contacted Etihad Airways dir...

I made an apartment reservation through Booking.com at a property called “Sur la main” in Montreal for a stay on April 2, 2026. Despite having fully paid for the apartment, my travel companion and I were never able to access the building because the entry codes provided for the main door did not wor...

I am writing to urgently report a serious safety incident at a property that is currently listed on your platform, called Jurassic Airstreams and Domes at Hartridge Springs Glamping. My family and I stayed there on Friday, 27 March, for what was supposed to be a two‑night stay, booked through anothe...

On 2 April 2026, I made a hotel reservation in Greece through Booking.com while logged into my account. Some time after the booking, I was contacted on WhatsApp by a Pakistani number that had my Booking.com reservation details and my personal information. This person wrote to me using my booking dat...

I purchased a Qatar Airways flight ticket through Booking.com with the reservation code YKTEEL for travel on 20 April, paying a total of 450 pounds. I now need to change the date of this flight to 12 June and would like to move my existing booking to that new date. I contacted Qatar Airways customer...

I booked flights through Booking.com with Qatar Airways for a trip from Dublin to Bali and back to Dublin, with the return flight scheduled to depart Bali on 4 March. Due to the war, our flights from Bali were cancelled, but despite this, I have still not received any refund, even though the flights...

I am writing regarding a problem with a Booking.com reservation that I am unable to locate anywhere and for which I currently have no information. The booking was for a 3-night stay in a pub accommodation in Bradford upon Avon, with check-in on 6 April. The reservation was made under the name Mrs Li...

I made a reservation through Booking.com for a 5-night stay at Magic Beach Hotel in Hurghada, from March 14, 2025 (check-in) to March 19, 2025 (check-out), with a total cost of $296.95, which I paid in full. However, from the beginning, we had informed the hotel that we would only stay for 4 nights...

I purchased a China Southern Airlines flight ticket through Booking.com for the route Dubai–Guangzhou–Manila scheduled for April 7, 2026, under Booking.com reference MK0RRE, and paid more than AED 2,000 by card. On the evening of the cancellation, around 5:00 PM, I received an email from the airlin...

I booked a one-way Qatar Airways ticket from Mumbai to Vancouver through Booking.com, with the booking reference number 40-818156021. The flight was scheduled for 8 March, and I received an email from Qatar Airways on 2 March stating that my ticket had been cancelled. Since then I have been trying t...

On March 19, 2026, I made a reservation through Booking.com for a stay at Country Inn & Suites located at 2001-AR Dixon Blvd in Shelby, NC. At the time of booking, I was charged $152.24 through Booking.com. When I arrived and checked in at the hotel, I was charged again, and the total amount I ended...

I am a partner with a studio apartment listed on Booking.com, and since February, my property has been marked as “Closed/Not bookable,” which prevents guests from making reservations. This issue has been ongoing for several months and is directly impacting my ability to receive bookings and generat...

I made a hotel reservation through Booking.com for “Burlington Residence - Mayfair Border” for the dates 12–17 July. To secure the booking, Booking.com emailed me stating that payment was needed, and shortly after the property owner sent an invoice to my email. I paid the requested amount, and the t...

I booked a flight from Brisbane to Hobart through Booking.com for the 13th and, right after paying, I realised the time was wrong. Within about five minutes of placing the booking, I called Booking.com customer service to fix this. They told me to contact Virgin, but when I spoke to Virgin, they sai...