I can't reach Booking.com customer service. What other options do I have to get support?

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32 Comment475 Complaint
Xolvie Resolution SpecialistNovember 16, 2023 1:58 PM

If you have trouble getting in touch with Booking.com's customer service through their website or phone number, you can try these other ways:

- Call Booking.com’s customer service directly. You can reach their UK support at +44 20 3320 2609, available 24/7. For the US, the contact number is 1 888 850-3958. These lines may be more helpful if the website is unresponsive or if you prefer speaking with a representative.

- There are some sites providing customer service contact numbers for the US as +1 (866) 249-7058 and for the UK as +44 (204) 5243-974. However, we could not verify these numbers, so we recommend being cautious about them.

- Check out their social media pages. Booking.com interacts with customers on social media sites and often answers questions. You can try to get in touch with them by tweeting, directly messaging them on Facebook, or leaving a comment on one of their Instagram posts.

- Use their online chat feature. Booking.com lets you talk to customer service reps in real-time through an online chat feature. Go to Booking.com, click on the "Help" link, and then click on the "Chat" button to get to this feature.

- Get in touch with the property straight away. If there are problems with your reservation, you might want to call the property directly. They might be able to help you solve your problems without Booking.com getting involved. Most of the time, the property's contact information is in the confirmation email from Booking.com.

As another option, you can read the comments of people who have common problems with you and share your process at no cost.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.

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32 Comment

Hi, I booked a hotel room in booking.com but I got a mail saying booking couldn't be confirmed and the amount will be refunded but haven't got the refund yet it's been 1 month and I couldn't reach booking.com customer service in any ways. Thank you
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I called this number last night to book a flight from Jamaica to the UK and paid £616.99. The payment has cleared from my bank account, and the person even provided me with the flight details. However, I have been trying to contact the company, and my bank statement shows the payment as Booking.com. I have not received an invoice or even a confirmation email.
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Please call me back I need to talk to you
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I was attempting to get a room in Greensboro this morning. I was booking the room but was told my dates weren't available. However the receptionist said they had rooms. You guys charged my account and I paid $155 but it was declined on the hotels end. It would be very appreciative if you could put my money back on my card. Thanks in advance
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I am annoyed that money was taken from my credit card, as I did not receive any confirmation for my booking at Port 56 and honestly thought it had not been booked. The host only messaged me on Friday with the booking details. We were marked as a no-show because, at the time, we thoroughly checked all our emails, including the spam folder. We have used Booking.com many times, and this has never happened before. I have the Booking.com app, which shows all my bookings in advance, so that is why I did not think the booking had been made. Unfortunately, I have lost my money, and I was wondering if you could refund me so I can pay that bill for Port 56, which I was unable to enjoy or receive any notice about staying there. Many thanks.
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I made a booking through Booking.com on September 20, 2026, for October 25, 2026. Unfortunately, when I arrived at the hotel to check in, I was told that my reservation was for a different date. I had already paid for the booking, and the hotel informed me that I needed to contact you by email to request a refund. Please review my case and provide me with an update on my refund request as soon as possible. Thank you.
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Please can someone help?
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How do I get in contact with you? Can you please send me a phone number?
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I booked a flight with Booking.com, but the only email I received says, “Your flight to London is confirmed - thanks for booking! You'll receive another email with all your flight details and check-in information.” My booking reference is ******, and tomorrow is my boarding day. Please help resolve this as soon as possible. Thank you.
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Good day, Please provide contact details where customers are able to submit complaints about properties that are using your platform and intervene or assist with reporting issues of certain properties on your platform that do not comply with the terms of tourism's requirements and regulations
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