CapCut Charged Me Multiple Times but I Still Have No Pro Access
Hello, I've been exchanging emails with CapCut support for over a month. I have one account where I was paying €11.99/month for Pro. One day, I tried exporting a video but couldn’t. The payment hadn’t gone through, even though it's usually automatic and I had money in my account. I tried to pay the €11.99 again, but it only allowed a €14.99 payment. I paid it, but still couldn’t export. I signed out, closed the app, signed in again — nothing. It kept asking me to upgrade. I assumed the payment failed. While trying to resolve it, I had to use Veed’s free service (with watermark) for my YouTube videos. Eventually, I paid €149.99 for the yearly plan — same result. Still asking for a €29.99 subscription. I thought there was only one pricing plan. I ended up paying €29.99 too. I assumed previous payments would be cancelled since I was using the same account. I only have one. So I paid: €11.99/month (original) €14.99/month (retry) €149.99/year €29.99/month I complained to CapCut. After many vague replies, they finally said: > "...virtual products do not support refunds... both subscriptions will extend validity one by one as they do not overlap." But on July 14, 2025, the second payment should’ve taken effect — instead, they charged me €149.99 again. So, yes, they did overlap. After all these payments, I still have no Pro services since July 14. I paid 3× the amount and got nothing. I’m still using Veed with watermarks even though I’ve paid multiple times for Pro. Support keeps asking the same questions repeatedly: if I paid via CapCut App/Web/PC or third-party? I’ve answered that 6 times. After over a month of back-and-forth, they finally said: > "Sorry to hear about your bad experience. Please apply for a refund according to your purchase channel / provide the following: 1 - CapCut UID / CCID / email 2 - Payment screenshot with order number and amount" I did that. Then I got an email asking to review a ticket that had been closed. Shortly after, another email: > "We're so sorry you're facing this trouble due to a wrong purchase. However, since virtual products do not support refunds, we are unable to process a refund for you. If you have questions about using the product, our customer service team is available to assist." Come on. This is a joke.
