My Pegasus flight from Istanbul to Izmir was canceled, but I did not receive a refund.
Booking 10837114344 on eDreams for a Prag-Izmir trip on February 5. My Istanbul-Izmir connecting flight was canceled due to bad weather, and we were forced to land in Antalya rather than Istanbul.
I asked Pegasus for a refund, but they referred me to eDreams, saying, ""You purchased the ticket through an international application (eDreams); ask for a refund from them."" Unfortunately, despite two months of contact with eDreams customer service, I have yet to receive my refund.
Not only is there no one to speak Turkish with, but there is also no English-speaking contact. For the past two months, I've been chatting with an AI, and customer service is non-existent. The app keeps redirecting to chat, and there is no contact information or person to address the problem.
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...
I mistakenly believed I was booking through Pegasus Airlines, but it turned out to be eDreams, and I booked round-trip tickets from Istanbul to Izmir for April 16 (morning departure, evening return). The tickets should have cost around ₺2,000, but I was shocked to find ₺3,074.94 charged to my credit...
I booked a Bangladesh to Istanbul flight through eDreams online. One week after confirmation, the airline (Jazeera Airways) canceled the flight and informed me that the refund would be processed through eDreams. However, three days have passed, and I haven’t received any communication from eDreams....
On April 23 at 20:00, I purchased a Pegasus Airlines flight ticket from Geneva to Antalya through EDreams, using Skyscanner as the booking gateway. However, when I checked the ticket via the Pegasus app using the PNR code, it returned an error saying “not found.” I immediately contacted Pegasus cus...
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