On November 1, 2022, I purchased a Hoover washer dryer from hepsiburada.com and added a 7-year extended warranty. Soon after, the machine began wearing out our laundry, so I called for service. Initially, they tried to dismiss it, claiming the issue was with the laundry itself. After extensive calls with the support center, they finally took the machine for service, returning it about a week later, stating it was “repaired.” However, minor malfunctions continued, and six months ago, the internal plastic buckles broke. When I requested service again, they blamed it on “user error,” alleging I washed shoes in the machine, which I did not. I explained that even if I had, the manual contained no warnings against washing shoes. After months, they sent a technician who replaced the plastic parts, but in the first wash, unusual noises started. The technician then suggested that leftover broken plastic was inside, but downplayed it as minor. A few washes later, the plastic parts broke again. Despite 20-25 days of calls and reminders to the service center, no action was taken. When I requested records of past service actions to support my complaint, I was unable to obtain any documents. Given that the machine has become unusable, I request either a replacement with a similar product or a full refund, including any legal fees.
I bought a Hoover dryer from Pazarama's website, and it was put in on June 6, 2023. Even though I asked Hoover customer service and the Sanliurfa Hoover service several times to extend the warranty, they always said they would get back to me later and avoided the issue. Every time I called Hoover cu...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
I got a washer and dryer from Hoover. Before a year had even passed, it broke down, and the serviceman arrived. The part was supposed to arrive from Eskişehir, but it's been a month. After a month, the component finally came after repeated calls to them. The technician had previously indicated they ...
I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two wee...
On September 18th, 2021, we purchased a Hoover dryer and washing machine with model number HWP 414AMBC. Within two months, the plastic components within the tumbler became loose and eventually broke off. We had the parts replaced by a warranty service, but the problem reappeared in November 2021. Wh...
Comments