I am annoyed by the high cost of shipping when I order online at IKEA, how can I avoid shipping costs?

On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...

161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...

I purchased delivery along with assembly and collection services in-store at IKEA on 12 August 2025. However, the delivery never took place, meaning the paid service was not performed. Despite this, I am now being asked to pay a second delivery fee in order to receive the service I have already paid...

I ordered a Markus chair from Ikea Turkey's online store, but after a week, it still hasn’t been delivered. Despite repeated attempts to contact Ikea Turkey for updates, no one has responded. Frustrated by the lack of communication, I submitted a request to cancel the order, but again, there has bee...

For purchases from IKEA’s online store, packages are left at the apartment door, effectively "punishing" online customers by not delivering items inside. However, in-store orders are delivered directly indoors. In the middle of the day, my sister, who was home, was left struggling with how to bring ...

On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...

Hello, the daybed sofa I bought at IKEA arrived broken. For four days, I've been on the phone five times a day, discussing the exchange, and each customer representative has given me conflicting information. Arvato delivered the sofa, and my spouse checked the car's parts. Even the delivery team is ...

I purchased a BILLY bookcase with OXBERG covers from the IKEA Bayrampasa store and opted for a home delivery service. However, my products were delivered incompletely. While the bookcase body was delivered, the OXBERG covers were missing. When I contacted the shipping department, they explained that...

I had a problem with a delivery from IKEA Eskisehir. I got a text on Friday saying my delivery would come in 2 days, but of course, it didn't come. I reached out to customer service three times, but they completely ignored my concerns. The representatives didn't give any response except for automate...

The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet a...

Very poor service & operation management. "Being victimized with our money" will probably summarize my experiences accurately. My first sofa order (order no: 211607231628246) from IKEA's online store was delayed for a week, despite the payment being taken, with the excuse of the item being out of st...

I ordered from IKEA online, and the delivery date was set for June 22nd. They promised to contact me one hour before the delivery, but no specific time was given. Naturally, I took the day off, requesting "unpaid leave" specifically for this purpose. The courier, C**, called me from right outside my...

In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...

For our delivery with the reference number 112003232205186, we paid a shipping fee of 500 TL. However, despite their promise to deliver it yesterday, they did not. Horoz Logistics is handling the delivery, but despite charging for delivery, IKEA is not taking any responsibility. To make matters wors...

After my visit to the Bursa, Turkey, IKEA, I am very unhappy. The Bondis wall clock was only 199 TL at the Izmir IKEA store (for those with a Family Card), but when I went to buy one at the Bursa location, I was shocked to find that it was 379 TL. I asked the store clerk and customer service for cla...

It's been such an ordeal with this cabinet. We paid the shipping fee twice, but all we got in return was a headache. We had no idea that our first shipment was coming, so when it arrived and we weren't home to receive it, it was sent back. When they came again for the second time, we had to pay them...