I purchased the Just Cavalli JC1L370M0035 model watch from Pazarama app. The watch, which arrived on 28 November, came b...roken and not working. Because I liked the product, I had previously placed another order for the same watch, but I requested a cancellation due to losing trust in the seller. Desp
On the November 11 promotions, I tried to purchase a Hisar brand cutlery set through the Pazarama mobile application. Th...at day, there was a +₺200 points bonus and a “2x points” campaign. Despite trying multiple times during the purchase, the system kept giving the “pay 80” error and I couldn’t compl
"Thank you"
On October 29, 2025, I placed an order for Royal Canin Urinary S/O 3.5 kg cat food through the Pazarama mobile app. My o...rder number is 5996***34, and I paid ₺1,755 by credit card. However, despite the time that has passed, my order has still not been shipped. I contacted the seller multiple times bu
On October 28, I ordered green tea from Pazarama (order number: 745874801).... In my first order, even though I purchased multiple packs of green tea, on
I joined Pazarama’s campaign “Transfer your bank points to Pazarama and use them at double value on November 11! Last da...y: November 9” based on an SMS I received. The message did not mention any limit on the maximum bonus points that could be earned. When I clicked the link in the message, I couldn’
On September 1, 2025, I ordered two Adore Modern 5-Shelf Bookcases (43x182x26) through Pazarama, order number 781757914,... and one of them was delivered broken. I immediately contacted Pazarama’s call center, and they told me to request a replacement part through Adore. I submitted the request, and Ad
I placed an order for four tires through the Pazarama shopping site with order number 127369952. My order was never ship...ped. When I asked why, the seller informed me that they had increased the price of the product, would not send it, and had canceled the purchase that I had already paid for. What’s
On October 13, 2025, I placed an order for a Ninja Luxe Cafe coffee machine through Pazarama and paid ₺24,499. My order ...number is 836505609, and the delivery address is listed as Esenler, Istanbul. Despite several days having passed, my product has still not been shipped. During this time, I contact
"I returned the faulty products to Pazarama. The refund was made within 2 days. Thank you for their attention. I will continue to shop here with confidence. My other thanks go to the 'Şikayetvar.com' website for helping us make our voices heard."
"I would like to thank the Pazarama email team very much, they resolved my issue and I didn't need to go to the Consumer Arbitration Committee. Thank you again."
On September 23rd at 10:54, I ordered Adidas CrazyChaos 2000 IH0305, an Adi...das product launched as an Equinox campaign, and the men's white sneakers w
On September 7 and 18, I placed three separate orders to Antalya through Pazarama. In my orders, I purchased Çaykur Fili...z tea, thinking the products were 1 kg each. However, the items delivered to me were only 500 grams. This means I paid the price for 1 kg but received only 500 grams of tea. For my
I bought a Tefal X Force cordless vacuum cleaner from Pazarama on July 29 at 18:00. Just a few hours after my order was ...confirmed at the "your order is being prepared" stage, I saw that the price had been updated and discounted again. The product page I have been constantly monitoring for the last f
I am filing a complaint regarding an error I experienced in the Pazarama ap...p and the lack of a refund. On July 28, 2025, at 2:00 PM, a promotion was l
On July 1, 2025, at 10:57 PM, I placed an order for an air conditioner from the Sanaleşya store, with Order No. 90527953...2, totaling ₺161,229. Shortly after placing the order, I realized I had mistakenly selected the wrong product. I immediately submitted a cancellation request under the Consumer Pro
On July 9, 2025, I purchased a D-Smart digital code through the Pazarama app. Digital products are expected to be delive...red quickly, but I waited four full days without receiving any code. During this time, the order status remained “Preparing.” Then, on the fourth day, the system suddenly marked th
My recent shopping experience with Pazarama and the seller Good Market has truly left me confused and disappointed. I pl...aced an order for a mobile phone, order number 658777726, and after a long wait, all I got was an empty box. I reached out to customer service right away to start the return proces
On June 2, I placed an order on Pazarama for 7–8 summer items, all of which were quite expensive. Today is the 13th, and... the products still haven’t been shipped. When I call customer service, I can’t get a clear answer. This has been a huge letdown. My vacation will be over, and camp will start, but
"I bought the blender for 1430 TL, a 200 TL discount was given, but unfortunately I could only get it for 1591 TL, so it wasn't really useful."
I placed an order on 10.05.2025. My Pazarama order number is 166203830, and... the MNG Kargo order number is PZ02544742595. Since 12.05.2025, the package
I bought a brand-new product from Pazarama, but when it arrived, it was not the item shown in the picture—it was complet...ely different. I returned the product, and while the company refunded the purchase price, they did not reimburse the shipping cost. I called the call center and explained the issue
My complaint is about a product I purchased through Pazarama. The item, which I bought via a promotional campaign, broke... down after 20 days. Since 15 days had passed, the seller refused to accept a return. I contacted customer service through both phone and messages, explaining that the product was
On April 1st, I purchased Uni Baby wet wipes from the company Pazarama via the e-bebek platform. Assuming the delay was ...due to the holiday period, I didn’t file a complaint during that time. On April 11th, I called the company to ask why my order still hadn’t been shipped. They told me to contact e-
"The issue has been resolved, thank you."
"I also thank the Customer Representative who is concerned. My refund has not been deposited yet, but my coupon has been. I hope my refund will be deposited soon as well, my refund is being reviewed. I'm glad you exist."
I have a complaint about Pazarama and Zumm Ecza e-commerce sites! The item ...I got is not what was depicted in the picture. Because my mother accidental