PhonePe UPI Transaction Successful but Game Balance Still Zero

I am writing to report a serious issue with my game account. Seventeen days ago, on February 25, I deposited ₹5,000 into my game account, but my balan...

I am writing to report that several UPI payments made through PhonePe have been debited from my bank accounts, but the money has still not been credited to my game account, even though I have raised complaints many times, and the issue remains unresolved. On 31-03-2026, I made two UPI payments via PhonePe. The first payment was for 10,000 from my DNS Bank account to MANOJTRADERS1****@UPGRAMINBANK with UTR 170496979454. The second payment was for 5,000 from my HDFC Bank account to JKBMERC0080****@jkb with UTR 283317973099. Later, on 12-05-2026, I made another payment of 30,000 from my HDFC Bank account with UTR 53672053396 to boim-56039135****@boi. These transactions are shown as successful, and the amounts have been debited from my bank accounts, but the funds have not been credited to my game account. Despite submitting complaints to PhonePe many times, there has been no proper resolution, and the money is still missing from my game account, which is preventing me from enjoying and using the game as intended. I request that PhonePe urgently check these transactions, ensure that the full amounts of 10,000, 5,000, and 30,000 are immediately credited to my game account, and provide a clear written clarification about what went wrong and why the transactions have not reached my game account.

I am writing to report a serious issue with my game account. Seventeen days ago, on February 25, I deposited ₹5,000 into my game account, but my balan...

On March 10, 2026, I made a bank transfer of ₹2,000 through PhonePe to the UPI ID JKBMERC005827**@jkb in order to deposit funds into my BDG Big Daddy game account. The PhonePe transaction ID for this payment is 661799406545. The amount has already been successfully debited from my bank account, but...

On 12/05/2026 at around 7:01, I made a UPI payment of 4,000 via PhonePe from my UPI ID anandkumargu***5@ybl for a deposit to the BDG game website. However, the amount has still not been credited to my BDG game account. The payment was successfully debited from my bank account through PhonePe, but th...
On January 18, 2026, at approximately 1:58 p.m., I made a ₹1,000 UPI deposit from my State Bank of India account to my PhonePe wallet. The transaction was successfully completed on the bank’s side, and I have the reference/UTR number 243929655076. However, the amount has still not been credited to m...

I have a serious issue with a UPI transaction from my Airtel Payment Bank savings account that I made using the PhonePe application. My Airtel Payment Bank account is in the name of Anuj K***. On 01/01/2026, I sent 20,000 rupees via UPI through PhonePe from my Airtel Payment Bank savings account to ...
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