On 16.04.2026, I purchased a Samsung S26 Ultra from an authorized Samsung store in Turkey. From the first days of use, I have been completely dissatisfied with the performance of the device, especially its camera. The device’s battery drains very quickly and the phone overheats even under normal use. In addition, the photos taken at night are almost indistinguishable and of very poor quality. When I compared my phone side-by-side with another S26 Ultra, the difference in the photos was clearly visible in favor of the other device. I contacted the Samsung service center and reported that there was an abnormal situation with the camera. The service center informed me that the images were perfectly normal and that this was only due to lens switching. My device was processed under the service record number 2602775418. I absolutely do not accept the validity of the sample images they shared or this assessment, because they do not reflect my actual user experience and the visible difference compared with another S26 Ultra. For all these reasons, I request that my Samsung S26 Ultra be exchanged with a properly functioning device or that a full refund be provided.
I purchased a Samsung Galaxy S24 FE on 06.07.2025 and started experiencing serious battery issues within the first week of normal daily use. Even with regular use such as social media, messaging and light browsing, the battery drains much faster than I would expect from a new device, which makes it ...
I purchased a Samsung S24 Plus from Trabzon Media Markt on July 23, and on the same day, I experienced severe overheating and rapid battery drain. The phone shut down on its own even with some battery left. The next day, I returned to Media Markt and explained the issue. They told me it might need a...
During the warranty process for my Samsung S24 Ultra, I applied to the authorized service center in Karşıyaka, İzmir, and I was provided with a Samsung S21 Ultra as a replacement device. After the back cover of this replacement phone was cracked, I was charged for both the back cover and the frame. ...
On September 1, I purchased a Samsung Galaxy S25 Ultra 512GB with Samsung Türkiye warranty through Trendyol, and from the very first day, the device has been constantly shutting down and restarting by itself. I experience this issue at least 10 times a day. I performed two factory resets, but the pr...
I delivered my Samsung S25+ phone to the İzmir Konak Samsung service center two weeks ago because of a pixel defect in the camera. Since my device is under warranty, I did not pay any fee. During my discussions with the service staff, I was informed that my device would be replaced with the S25 Ultr...
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