I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service, they say the refund was processed, but it's odd that other brand refunds that were made the same day or earlier went smoothly, but my Sephora refund hasn't arrived yet. I'm talking to the bank about refunds for other brands, and they're fine. But the Sephora refund is missing. This situation is crazy. I'm not coming back to shop here.
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
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