ShortMax charged my card again after cancellation, how can I stop the payments?

I have a weekly Shortmax subscription of 19.99 registered to my email address lissandra***[email protected], with customer ID 157782***. I attempted to cancel this subscription on March 13, using every available method, including the app, the website and through the store platform, but despite this I wa...

On March 18, I subscribed to a Shortmax subscription and on the very same day I sent an email to the support address they provided, clearly requesting the cancellation of my subscription. I received an automatic reply stating that my issue would be resolved within 3 days, but no one has contacted me...

I had a Shortmax subscription in Polk City, Florida, USA, which I cancelled on March 2. Despite this, I was still billed on March 9 and again on March 16 after the cancellation date. My Shortmax account is associated with the following email addresses: rec**[email protected] and clark***[email protected]. I c...

I have a subscription with Shortmax under the user ID 201130192 and the name Yessy Hd**, and I have been trying to cancel it for about a week. Despite my attempts, I am still unable to cancel my subscription, and Shortmax continues to charge me. I contacted Shortmax customer service about this issue...

I have a subscription with Short Max, and I have been trying to cancel it since March 16. I sent three separate cancellation requests by email. In response, I received an automatic reply stating that there is no need to reply to the email and that my issue would be processed within 3 days, but nothi...

I have been experiencing a problem with my Shortmax app subscription, which I started and manage via the Shortmax website in the United States. Since around February 15, I have been trying to cancel my subscription through the website, but the system does not allow me to complete the cancellation pr...

I had a subscription with Shortmax and Dramawave, which I requested to cancel about a month ago. Despite this cancellation request, my subscription was renewed by itself again this week without my consent. The subscription is registered under the e-mail address roschelmaeburd***@yahoo.com, and I am ...

I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...

I had a subscription with Short Max for the $19.99 per month VIP package, which I canceled through the app at the beginning of February. Despite this cancellation, Short Max has continued to charge my Bank of Hawaii card every week as if the subscription were still active. On February 2, 2026, they ...

I voluntarily purchased the weekly Pass Pro subscription in the Shortmax app on my iPhone. Later, I canceled my subscription through the app. Despite this, the system continued the subscription on its own and began charging my account automatically without my knowledge. On February 3, 2026, I was c...

On December 12, 2025, I purchased a weekly Shortmax TV subscription through Shortmax. Before the subscription period ended, I wanted to cancel it. However, I never received any email confirmation or subscription details related to Shortmax TV in my inbox, so I was unable to complete the cancellation...

Even though I never made any subscription or gave any authorization to Shortmax, an amount of ₺443 was deducted from my VakıfBank account. This has now happened for the second time in a row, and I have never registered, subscribed, or approved any membership with Shortmax in any way. When I contacte...

I had a subscription with ShortMax, which I cancelled on 17 September 2025, but despite this, they have continued to bill me. Since that date, I have been charged 6 times on my credit card, even though I am no longer using the service and had clearly requested cancellation. I am based in Mpumalanga,...

I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...

On December 27, 2025, I subscribed to a Shortmax membership. Even though I canceled the subscription about 10 minutes later, 420 TL was charged to me, and this amount has not been refunded. Although I have the receipt/document showing that the payment was taken, I cannot reach Shortmax customer rep...

About two months ago, I purchased a weekly subscription in the Shortmax app on my Android device. A weekly charge of 442.76 TL continues to be deducted from my account, but no matter how many times I try or even delete the app, I cannot cancel the subscription. I have also submitted cancellation an...

I was using a weekly subscription in the Sohortmax app. Although I canceled my subscription on the app on December 11, 2025, payments have continued to be charged to my card for the past two weeks without my permission or consent. Two charges have been made from my card—one for about 438 TL and the ...

I downloaded the Shortmax app via the Google Play Store and purchased a subscription through Shortmax’s own website. The only guidance on the site for canceling the subscription points me to the Google Play subscription menu, but my subscription does not appear in Google Play at all. Although I have...

I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...

I started a 7-day membership in the Shortmax app, and I wanted to cancel this membership from the very first day. Despite trying many times through the App Store subscription cancellation section, I was unable to complete the cancellation due to a “connection error” message. Even though I wanted to ...

I am unable to cancel my subscription to the Shortmax app. There is no subscription cancellation option within the app, and because my subscription does not appear in the Google Play Store, I cannot manage it there either. There is also no section or guidance on their website for canceling the subsc...

I purchased a weekly Pass Pro package in the Shortmax app and want to cancel my subscription, but there is no cancellation option anywhere in the app. I downloaded the app on my iPhone and made the payment directly within the app by entering my card details. The package shows an end date of December...

I purchased a one-time weekly membership through Shortmax Innovations Inc. However, there is no option to cancel my subscription, either within the app or through Google Play. Because of this, since November 20, I have been continuously receiving emails stating that my “subscription renewal failed.”...

Today, I purchased a weekly Pro subscription through the Shortmax website. However, when I tried to cancel my subscription, it does not appear in the Store subscription section, and I am unable to complete the cancellation process. The payment was successfully charged to my card, but I cannot cancel...