On August 3, 2024, during my flight from Elazığ Airport to Düsseldorf International Airport scheduled for 15:40 Turkey time, we were informed after landing that our baggage had not been loaded onto the plane. At Düsseldorf Airport, we were given an A4 paper and our personal information was taken, with the information that our baggage would arrive two days later. However, no updates or information regarding the baggage situation were shared with us.
The form we filled out was not official. We were simply told that 156 other people shared the same fate as us. When we called SunExpress customer service, they claimed they were unaware of any such problem and that no information had been provided to them. When we contacted the general number for Elazığ Airport, the gentleman who answered first stated that the baggage was not taken off the plane due to the heat, and then he mentioned operational reasons for not taking it off.
He informed us that the baggage would be sent on the next flight, first to Istanbul as a transfer, but later corrected by a lady speaking next to him, stating it would go via Izmir and could be picked up the next day from the Düsseldorf checkpoint. We are filing a complaint against the relevant airline and airport staff.
On 03.08.2024, after the plane landed from Elazığ Airport to Dusseldorf International Airport at 15.40 Turkey time, we were informed that our luggage was not loaded. At Dusseldorf airport, we were given A4 paper, our personal information was taken and we were told that the baggage would arrive 2 day...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...
On December 1, 2024, my spouse and I were scheduled to fly on the 18:10 Düsseldorf–Izmir SunExpress flight. We arrived at the airport at 16:00 with online check-in already completed, needing only to drop off our luggage. However, there was no separate counter for online check-in, forcing us to wait ...
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