I'm currently in another country, and my T-Mobile phone isn't working. How do I activate international roaming while I'm here?

To use your T-Mobile phone abroad, you may need to activate international roaming. Troubleshoot and activate international roaming with these steps:
• Turn off your phone, wait 10 seconds, and turn it on. This simple step often fixes connectivity issues.
• Airplane mode disables wireless communication, so turn it off.
• A protective shell, case, or skin on your device may be interfering with signals. If necessary, remove.
• Check if your destination or cruise has cell service. Some remote areas or countries may not have T-Mobile coverage.
• Check your T-Mobile account for international roaming blocking. You may need to contact T-Mobile support to disable this feature.
• If the general troubleshooting steps don't work, contact T-Mobile's customer support. They can help you enable international roaming.
• Make sure your T-Mobile plan includes international roaming. Older plans may not include international coverage by default.
• If your plan doesn't include international roaming, upgrade or buy a temporary package.
• Check your mobile device's settings for data roaming. Sometimes under "Network" or "Mobile Network" settings, depending on your device.
• Set your device to automatically or manually select available networks.
• If T-Mobile international roaming isn't an option, get a local SIM card in the country you're visiting. This lets you use a local carrier's voice, text, and data network. Unlock and make sure your phone works with the local carrier.
• International roaming can be expensive, so know the costs and consider alternatives. For accurate international roaming plans and options, contact T-Mobile customer support.
If you've explored these options and remain uncertain search through our pages or voice your issue by writing a complaint at no cost.