Tandem deleted my premium profile, what should I do?

If your Tandem premium account has been deleted, please note that Tandem's policies do not allow for account restoration. To continue using the service, you will need to create a new account.

Before creating a new account, cancel your prior Tandem Pro subscription to avoid further payments. Deleting your account does not automatically terminate your membership. To cancel, take the following actions:

- "iOS users": Go to Settings > iTunes & App Store > Apple ID > Subscriptions > Tandem, then cancel the subscription.

- "Android Users": Open the Google Play Store app, hit the menu symbol, pick "My Apps," then "Subscriptions," and Select Tandem to cancel.

After cancelling your old subscription, you can establish a new Tandem account and re-subscribe to Tandem Pro.Use the same login method (email, Facebook, or Google) to prevent future login troubles.

If you have any issues during the procedure, please contact Tandem's support staff at [email protected].

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