On April 8th at 21:41, I spoke with a customer service sales representative regarding a Superbox application. During the call, I was informed that I would receive an internet speed of approximately 150-200 Mbps, which is about half of the advertised maximum speed. However, it has now been 6 days, and the speed I receive is consistently between 3-5 Mbps, occasionally reaching up to 10 Mbps, and rarely up to 20 Mbps. None of the promises made during the sales call have been fulfilled. When I contacted customer service again (on April 20th, Sunday at 20:38), I was told that I would need to pay ₺600 for a technician to come and resolve the issue. This is unacceptable. Given the commitments made during the initial conversation, I am formally requesting either a cancellation of the service without any commitment or penalty, or the dispatch of a technician at no additional cost. If this request is not fulfilled, I will escalate my grievance through every necessary legal channel available.
Today, at approximately 3 o'clock, Superbox was installed. Ever since the installation, our internet speed has never gone beyond 1 megabyte. The installer assured me that the issue would be resolved in 10-15 minutes before departing. Has the issue been resolved? Actually, it didn't. After making a c...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
I am using Turkcell Superbox, but my internet speed is not even 1 Mbps. I had the same problem before; I call customer service, they do something to the modem, and the internet works properly for one day. However, the same problem continues on the second day. I feel like I'm stuck in a loop where no...
I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promi...
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