I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina via Turna.com, ensuring during the booking process that cabin baggage was included. I even confirmed this explicitly before completing the purchase. However, when I checked the actual Pegasus and Flyadeal tickets, I discovered that no cabin baggage allowance was provided, contrary to what was promised.
Despite my repeated attempts to resolve this issue via calls and emails, Turna.com has failed to provide a satisfactory solution. Their response has been dismissive, offering no resolution but instead deflecting with inadequate compensations like credits.
This is not acceptable. I demand immediate action to rectify this issue and uphold the promises made during the booking process. Misleading customers like this is unacceptable.
I purchased tickets for a 3-person journey from Sabiha Gökçen to Medina through Turna.com, explicitly ensuring during the booking process that cabin baggage was included. Despite confirming this detail at the time of purchase, I discovered that the Pegasus and Flyadeal tickets provided do not includ...
I booked two flight tickets on Turna.com for my wife and me, flying Sabiha Gökçen to Medina on January 18, 2025 (Flight No: PJ690) and returning from Jeddah to Sabiha Gökçen on February 2, 2025. The first flight had a Riyadh layover, but Pegasus left our luggage behind without any explanation. We e...
Pegasus Airlines does not prioritize customer satisfaction. When I purchased my ticket, I was entitled to an 8 kg cabin baggage allowance. However, just two days before my flight, this was arbitrarily reduced to 3 kg as hand luggage, and this change was enforced at the airport. Such a policy change ...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
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