XM froze my withdrawal request for several days without explanation; how can I expedite the withdrawal process?

I am using an MT5 standard account on the XM application, and on 21.11.2015 I made several transfers from my personal bank account to İş Bankası accounts, totaling approximately ₺50,000, using the reference number and recipient IBAN information provided to me for my XM account number 314488***. Howe...

On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...

I suffered a loss of approximately $93,000 on the XM.com investment platform. Whenever I tried to withdraw my money, they constantly came up with excuses to delay the payment and pressured me to keep trading, which only caused me to lose even more. They even made me open a crypto account and asked m...

On October 24, 2025, I deposited a total of $6,993 into my XM Global account using the MetaTrader 5 platform. When I tried to withdraw my money, I noticed that the withdrawal request had been canceled, and several trades had been made on my account without my permission. As a result, I can no longer...

On October 27, 2025, I deposited $16 into my XM Global investment account through the company’s mobile app, using Ziraat Bank. Even though I have the payment receipt, my deposit was not reflected in my account for a long time. Since this occurred during a period of high market volatility with strong...

On October 26, 2025, at 11:50 PM, I submitted a withdrawal request of $110 through the XM Global mobile app from my standard account using the bank transfer method. Although the app shows the transaction as successful, the funds have still not arrived in my bank account despite the time that has pas...

On October 17, 2025, I transferred $2,000 via EFT to the Ziraat Bank account listed on XM Forex’s official website, intending for the funds to be credited to my MT5 trading account. My transaction reference number is 400446753. However, despite the time that has passed, the funds have still not been...

I have an XM Global account with the number 918488* and a balance of $2,536. For about a week now, I’ve been unable to access my account through either the mobile app or the website, and I can’t perform any withdrawal transactions. My account does not appear in the system, and I am completely unable...

On October 19, 2025, I initiated a withdrawal request from my XM Global account using the bank transfer method. However, to this day, the funds have not been deposited into my bank account. This was my first withdrawal attempt, and I made the transaction only through my verified account. I contacte...

On October 20, 2025, I opened a new XM Global account using the email address k*********@outlook.com**. My account number is #82761527, and I initially deposited $170, which I quickly increased to $600 through trading. However, when I attempted to make a withdrawal request, I received a warning sayi...

About two days ago, I invested $200 in cryptocurrency through the XM app and earned a total profit of $511. However, when I tried to withdraw my earnings, I was informed that the payment would not be processed due to an alleged “IP conflict.” I have always made all my transactions using the same dev...

Three days ago, I submitted a $200 withdrawal request from my XM MT4 account via bank transfer (account ending in 7222). When I contacted customer service, I was informed that the transaction had already been processed to my account. However, until now, I have not received any payment. This is the f...

On 17/09/2025 at 02:43, I attempted to deposit $500 into XM Global Forex via bank transfer from my Akbank account (Receipt/Reference No: 000349362, Account No: 410174667). After the transaction, my account was closed, and I have been unable to reach a customer representative through any channel, inc...

On 17/09/2025 at 02:43, I made a $500 bank transfer from my Akbank account to XM Global Forex (Reference No: 000349362, Account No: 410174667). Immediately after the transaction, my account was closed, and since then I have been unable to reach any customer representative through email, live chat, o...

On 16/09/2025, I requested to withdraw ₺1070 from my XM online investment account (No: 361270770). However, the funds have not been transferred to my bank account, and no resolution has been provided since that date. I contacted customer service multiple times and submitted support tickets, but I on...

On August 28, 2025, I submitted a withdrawal request of $3,250 from my XM Global Standard account (No. 91742052) via bank transfer using Pratik Ödeme ve Elektronik Hizmetleri. However, only part of the money was credited to my account, and approximately $2,500 is still missing. I contacted customer...

I opened a new account at XM and invested $550. With the profit, my total balance is $1,699. I used my friend's phone to withdraw money because my battery was dead. Then I received an email. They said third-party use is prohibited and deleted all the profits. Now I only see $550 in my account.I want...

On May 21, 2025, I deposited $830 into my XM trading account using the same method I’ve always used without any problems. But this time, the money never arrived in my account. It didn’t go through, nor was it refunded. It’s like the funds just disappeared into thin air. Since then, I’ve been emaili...

I submitted a $100 withdrawal request through XM on May 5, 2025, asking for the funds to be sent to my Halkbank account. It’s now been 24 days, and the money still hasn’t arrived. When I contacted XM support, they requested a bank statement. I provided the official statement from my bank—still, they...

I’m writing this out of complete frustration and disappointment with XM. After finally starting to make consistent profits on their platform, totaling around ₺800, my account was suddenly flagged and shut down. The reason? They claimed that someone else had been trading on my behalf—which is absolut...

I invested in XM Global and managed to earn a profit through the trades I placed. Everything seemed fine at first—until I attempted to withdraw my earnings. That’s when the problems began. For weeks, they’ve been requesting document after document. Each time I submit exactly what they ask for, they ...

I made two separate deposits to XM Global Forex—one for ₺32,900 and another for ₺35,000. Despite submitting all required documents multiple times, my funds still haven’t been credited to my account. Every time I contact support, they respond with the same excuse: “Your case is under review.” It’s be...

I submitted a withdrawal request to XM Global over a week ago, and since then, I’ve been caught in a never-ending loop of document requests. I provided everything they asked for—ID, proof of address, account details—yet my withdrawal still hasn’t been processed. I’ve reached out via email, but no o...

I’ve lost access to the email address linked to my XM account, and now I can’t log in because I’m not receiving the email verification codes. I submitted a detailed and documented request days ago to update my email address, but XM support has done nothing but stall. Despite following their instruc...