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Complaints

368 complaints
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Airbnb Charged My Card but Never Created My Reservation

Melike
Melike
May 22 6:25 PM40

On May 22, 2026, while trying to make a reservation through Airbnb, approximately $17 was charged from my account via Zi...

Airbnb Host Refused to Help After We Found the Apartment Unsanitary

Lilya
Lilya
May 19 2:49 AM6

Through Airbnb, we booked a stay at Külah Apartment located in Famagusta, Northern Cyprus, from a host named Ş***** and ...

Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
Airbnb Host Refused to Help After We Found the Apartment Unsanitary
+3

Airbnb Charged My Card Multiple Times Without Creating a Reservation

İlayda
İlayda
May 18 7:08 PM2

On November 18, while trying to make a reservation through Airbnb, every time I pressed the “book reservation” button, a...

1

Airbnb Failed To Handle My Edinburgh Reservation Dispute Fairly

Burak
Burak
May 13 6:53 AM36

I booked an Airbnb accommodation in Edinburgh from 30 April to 2 May. Although I checked out and delivered the keys as r...

1

Airbnb Host Demanded £565 After My Edinburgh Stay Without Proof

Burak
Burak
May 13 6:46 AM8

Through Airbnb, I booked accommodation in Edinburgh with check-in on April 30 and check-out on May 2 under confirmation ...

Incorrect Currency Conversion Increased My Airbnb Card Charge

Ceydanur
Ceydanur
May 10 5:57 AM4

I made a payment of approximately $143 through Airbnb using my Ziraat Bank Genç Kart credit card. However, this transact...

Failed Airbnb Reservation Attempts Still Resulted In Card Charges

Rabia
Rabia
May 8 5:07 PM6

On April 20, 2026, while attempting to make a reservation through Airbnb using my Yapı Kredi Troy credit card, I noticed...

Airbnb Deducted €5 Even Though No Booking Was Completed

Cevdet
Cevdet
April 18 8:07 AM5

When I tried to make a reservation request through Airbnb, no confirmation or completion notification appeared, and the ...

Airbnb Refused Refund Despite Stated 50 Percent Cancellation Policy

Münise
Münise
April 10 9:16 AM6

On March 18, 2026, I made a payment of approximately $143 through Airbnb for accommodation in the Mengwi area of Bali un...

Airbnb Listing In Laos Was Completely Different From Photos

Kani
Kani
April 2 4:58 AM2

Between February 28 and March 29, I booked a one-month stay through Airbnb in Vientiane, Laos, at a place called “Green ...

Airbnb Host Increases Price After Booking and Demands Extra Payment

Mustafa
Mustafa
March 23 11:22 PM7

On March 20, I made a reservation through Airbnb for a property located in Saranda, Albania, with reservation number HMJ...

Airbnb Refund Not Received Despite ARN Reference Number Provided

Mehmet
Mehmet
March 23 12:38 PM15

I made a reservation for Baku for the dates June 11–18, 2026, and later canceled it, requesting a refund. On March 1, I ...

Airbnb Charged More Than Expected on Credit Card Booking

Ali
Ali
March 13 1:16 AM10

I rented a property on Chios Island through Airbnb for the dates August 6–9. Although I approved a total charge of $1,55...

Airbnb Unauthorized Charges Appear on Credit Card After Old Reservation

Ozge
Ozge
March 9 12:36 AM9

In February 2025, I made a one-time, one-night reservation through Airbnb using my boyfriend’s account, and the payment ...

Airbnb Account Not Recognized After Deactivation

Merve
Merve
March 8 1:29 AM7

I am currently unable to access my Airbnb account, which I voluntarily deactivated around January 14, 2026. I had previo...

1

Airbnb Property Provided Lower Standard Room Than Advertised

Türker
Türker
February 18 5:19 PM10

I made a reservation through Airbnb for February 14 at Marblanco Hotel, specifically booking a room with a kitchen, and ...

Airbnb Transaction Failed but Credit Card Still Charged

Ozan
Ozan
February 17 12:36 AM8

On the night of February 11, I attempted to rent a home through the Airbnb website. During the payment stage, $109 was c...

Airbnb Fraudulent Charge — Company Refused Refund Request

Ümit
Ümit
February 16 5:26 PM10

On January 16, 2026, an unauthorized transaction of $161 was charged to my credit card with the description “AIRBNB*HMFJ...

Airbnb Villa in Bali Filthy and Full of Bugs

Lala
Lala
February 8 4:15 PM8

I had rented a villa called “Feels” in Bali through Airbnb for the dates February 8–22. On the evening of February 7, I ...

Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
Airbnb Villa in Bali Filthy and Full of Bugs
+1

Airbnb Booking Problem — Paid $149 but Host Denied Entry

Cahit
Cahit
February 7 10:06 PM12

I rented an apartment through Airbnb in Skopje, North Macedonia for the dates February 3–10 and paid the full amount of ...

Airbnb Promised Refund After Cancellation but Never Paid

Kazım
Kazım
February 2 3:13 AM10

I made a reservation through Airbnb for a family stay in Tbilisi from January 23 to January 27 and paid approximately $8...

Airbnb Refund Stuck Between Bank and Airbnb Support

Anıl
Anıl
January 28 1:40 PM13

On December 28, 2024 at 11:43 PM, I booked a home in Nicosia city center, Cyprus through Airbnb for the stay from Decemb...

Airbnb Listing Didn’t Match Photos and Felt Unsafe

Ersan
Ersan
January 3 7:19 PM20

We rented a home through Airbnb under reservation code HMEXK2TFX5. We found the listing on the platform, reviewed the ph...

Frequently Asked Questions

Airbnb's customer service number is 1 (844) 234-2500. Other than contacting them on the phone, you can go to airbnb.com/help.

About Airbnb

Airbnb is a popular website that lets people book places to stay worldwide. The business started in 2008, and its main office is in San Francisco, California. Its goal is to connect travelers with local hosts and make travel more authentic. Airbnb offers both hosts and guests a wide range of services and goods. The platform allows hosts to list their properties and rent them out to travelers to make extra money. Hosts can list a wide range of places to stay, from spare bedrooms to whole apartments or houses. They can decide on their prices when they're open and any other rules. Airbnb works in more than 220 countries and regions around the world, covering more than 100,000 cities. Cities like Paris, London, Tokyo, and New York City are some of the most popular places to visit.