My Bet365 account got blocked without warning after I won a large amount. What steps should I take to resolve this?

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Xolvie Resolution Specialist October 16, 2024 9:09 am

If your Bet365 account was locked after a big win, the first thing you should do is get in touch with customer service via live chat, phone, or email. Make sure you understand why your account was blocked. It could be because of problems with verifying your account or security checks. They might need more proof of who you are and that the rewards are real before they give them to you.

Once you know the reason, get any papers they ask for ready and send them in. You should show clear, legal ID like a passport or driver's license.

If the problem still exists after you've done what they said, you might want to take it to the next level by making a complaint through Xolvie.

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