First, make sure that all of the papers you uploaded fit their requirements—clear images of your government-issued ID, proof of address (such as a utility bill or bank statement), and a selfie if needed. Files must be legible and unaltered in order to pass automated tests.
To expedite the procedure, contact their support service directly. Use the 24-hour live chat at pocketoption.com, email [email protected], or call +44 20 8123 4499.
Mention the date you submitted your documents and seek an urgent manual review, especially if your account has pending trades or withdrawal requests.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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