I am writing to report an issue with Remitly regarding a canceled transaction and a refund that has still not been proce...ssed, which has now also caused a problem with my savings account. I used the Remitly mobile application in the USA and made a payment of 1,000 dollars from my savings account. The
I used Remitly in the early hours of today to send money from Australia to a bank account in Nigeria. The transfer statu...s in Remitly shows that the money was delivered successfully to the Nigerian account, but the recipient’s Nigerian bank account has not been credited at all. When the recipient con
On March 30, 2026, I made an international money transfer through Remitly from my bank card to a Philippine debit card f...or a total of 760 US dollars. The transfer was processed under the transaction reference R34185292127. Although I intended to send the money to a Mastercard debit card, the funds i
Money sent to my Paycell account via Remitly from a relative abroad has clearly gone missing. A total of €40 was sent—€3...0 on March 12 and €10 on March 25. Although both transactions appear as “completed/delivered” in the Remitly app, none of these amounts have been reflected in my Paycell account.
A €50 transfer sent to my account from Greece via Remitly has not been received for 9 days. Despite having the reference... number r34148185542 for the transaction, the money is still missing. During this time, I contacted Remitly customer service multiple times, but each time I was given different ex
On March 20, 2026, at 10:57 AM, I sent €20 from my ING account in the Netherlands to my Ziraat Bank account (Izmir Borno...va branch, Turkey) via the Remitly app. An additional €3 transfer fee was charged, and the transaction reference number is r36166493515. However, despite several days passing, the
I made a transfer through Remitly to my own Garanti BBVA account in Turkey in the amount of approximately $75, and I pai...d a fee of £41.12 for this transaction. While completing the transfer, I specifically selected the “instant transfer” option. However, even after nearly a full day, the money has
I sent a transfer of approximately $75 (2,413 TL) to my own Garanti BBVA account in Turkey via Remitly and paid £41.12 f...or the transaction fee. While making the transfer, I specifically selected the “instant transfer” option. However, even after about a day, the money has still not reached my accoun
I used the Remitly application on 1 March 2026 at around 10:47 PM GST to send 1,700 AED from Sharjah, UAE, to my recipie...nt, Rehmat Wah**, for cash pickup in Jalalpur Jattan, Gujrat, Punjab, Pakistan. The transfer reference number is R37751252889, and the amount in Pakistan was shown as Rs 129,863. T
I am writing regarding two Remitly transfers I sent to MTN Mobile Money in Zambia via mobile wallet that were marked as ...completed in the app, but the recipient has not received the funds. The first transfer was made on 18 November for 35 USD, and the second on 2 March for 18 USD. Both were sent to M
On February 2, 2026, I used the Remitly app to send €296 to my bank account at First Citizens Bank, Point Fortin branch ...in Trinidad and Tobago. As of February 27, 2026, this money has still not reached my account, even though Remitly claims that the funds were delivered. The reference number for thi
On January 28, I sent approximately $17,555 to Turkey from the United States through Remitly. The recipient’s checking a...ccount in Turkish lira at Garanti Bank was entered correctly and in full. Despite this, the Remitly app shows the transaction as “delivered to the recipient,” yet not a single cent
I am filing a complaint regarding an international money transfer I made through Remitly on 20 January 2026 from the Uni...ted States to India, in the amount of 1,970 USD, which has still not been credited to my account. The transfer reference number is R23083935386. The money was supposed to be deposi
"Thanks for resolving this email"
I used Remitly to make an express bank transfer from the United States to a...n ICICI Bank account in India on 19 January. Remitly shows the transfer as
On 15.12.2025 between 11:00 and 12:00, I made two separate transfers of 2,800 euros each, for a total of 5,600 euros, fr...om my personal account at ABN Amro Bank in the Netherlands to my personal account at Yapı Kredi Bank in Turkey via Remitly. Although both transfers appear as “completed” in the Rem
"It was a bit difficult, but I received my refund. Thank you."
On December 15, 2025, I made two separate international transfers of €2,800... each, totaling €5,600, through Remitly from my ABN AMRO Bank account in th
I cancelled a money transfer with Remitly three weeks ago for an amount of 1,090 CAD, for a transaction from Canada to S...ingapore. Although I cancelled the transfer, I still have not received my refund. Remitly customer service keeps insisting that the funds were dispatched and advised me to contact
I used Remitly on 26 November 2025 to send $100 USD from my U.S. debit card to my Access Bank account in Nigeria, but th...e money has still not been credited to my account. Since that date, I have not received any credit alert or indication that the transfer reached Access Bank, even though the paymen
On April 1, I received an SMS on my phone saying: “Your Remitly transfer r18471121587 has been canceled. B131.” I do not... know what Remitly is, I have never created an account, and I have no knowledge of any transaction made using my name or phone number. Receiving a message like this—implying that
On November 17, my son sent $1,500 to my Yapı Kredi bank account in Turkey from the United States using Remitly. As of t...oday, November 21, the money still has not been credited to my account and does not appear in the system. When we contacted Remitly, they said the transfer was completed and that
Today, a person from the Philippines whom I met through the Azar app took inappropriate screenshots of me on WhatsApp wi...thout my permission and then started threatening me. This person demanded money by threatening to share the images. I was forced to send 150 Euros through Remitly. However, even af
My transfer amount was debited from my foreign account but has not been credited to my recipient account (Indian account...), and I do not understand the reason, as it is taking much longer than previous transactions. Remitly, please help me and contact me as soon as possible. Kindly resolve this probl
On November 10, 2025, at 03:02 AM, we transferred 6,000 USD from the Remitly account registered under my brother’s name ...in the United States to my Turkish Lira account at Yapı Kredi Bank, Istanbul Esenler Branch (IBAN last four digits: 3714). However, during the transaction, we mistakenly entered my
On October 13, 2025, a transfer of 20,000 TL was sent to my Enpara account from abroad through Remitly. However, even th...ough the transfer was canceled, the money has neither been deposited into my account nor refunded to the sender. It has now been 25 days and the issue still hasn’t been resolved.
Remitly is an international money transfer and remittance company operated by Remitly Global, Inc., headquartered in Seattle, United States. Founded in 2011, the company provides digital money transfer services that allow users to send funds internationally through mobile apps and web platforms.
Customer Support Email: [email protected]
Phone Number: +1 (844) 604-0924
Remitly operates in the financial technology and digital remittance industry. The platform enables users to send money internationally to family members, friends, and businesses across more than 170 countries using bank deposits, mobile wallets, debit cards, and cash pickup services.
User sentiment toward Remitly is mixed. While many customers use the service for fast international transfers, complaints frequently focus on account restrictions, delayed transfers, refund problems, and customer service responsiveness.
If you’ve experienced issues with Remitly, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.