UPI Deposits Debited From PhonePe but Not Credited Account
I made two separate UPI deposits of ₹15,000 each (total ₹30,000) from my PhonePe account to my 1win account on 03/06/2026. The money was successfully debited from my bank account, but even after around 10 days the amount has still not been credited to my 1win balance. I have already shared all possible proof with the company, including screenshots, PDF, bank statement and receipts, and sent them to all available email addresses and the support team. Despite this, I have not received any response, and my issue is being completely ignored. I request that my total ₹30,000 be credited to my 1win account immediately or, if that is not possible, that the full amount be refunded to my bank account without any further delay. I also expect a clear explanation for why this payment has not been processed for so long despite providing all the required documents.
Hello! For both transactions, we currently need an updated bank statement covering the period from the payment date up to the present moment, along with a screenshot of the bank’s response confirming the successful transfer status. Our support team has already sent you an email with the details of the request. Please check your inbox and follow the instructions provided.
