I placed an order on the DHGate app from the seller Missbeautydress (order number 317979360718) on April 1st. The dress was delivered more than 14 days later than the promised delivery date. Because of this significant delay, I requested a refund through the platform. Instead of processing my refund...
"Friends, I'm sharing this for those who experience the same situation: my money was refunded months later. I had filed a spending dispute with Ziraat Bank. Meanwhile, the shipment was waiting at customs. When I called customs, I was told that China had not accepted the shipment and that it would be destroyed after a certain period. Still, I trusted that the bank would defend me because the PTT records clearly showed that I had not received it. After two months without any response, I called the bank to ask. I was told that because China did not accept it, the matter could go beyond the bank and I would need to file a lawsuit. However, if I hadn't been informed about the PTT issue, I wouldn't have known the outcome could be negative. I applied to the Consumer Arbitration Board. I shared the necessary receipt and PDF information. I stated that Ziraat Bank had not defended me properly. As a result, within just a few days, DHgate refunded my money. I learned that a spending dispute can be resolved within 3 to 6 months, but I don't know whether it was the bank or the Consumer Arbitration Board that made it happen. I am very pleased and happy that my country has the right to file complaints, petitions, and appeals and that they are protected. I thank my country's legal system very, very much. I thank the Consumer Arbitration Board a lot. I also extend my thanks to Ziraat Bank despite everything."
About three months ago, I placed an order on DHgate and paid approximately $72 by credit card. Despite the long time that has passed, the product has still not been delivered. The system only displays messages like “your package is on the way, please be patient,” which makes me feel like I am being ...
I am experiencing a serious issue regarding my customs shipment ordered from China through DHgate, with PTT tracking number LI003817915CN. In previous orders from the same site involving customs fees, the package was delivered to my home, and I was able to pay the customs fee at the door and receiv...
On November 16, 2025, I placed an order on Dhgate for a pink leopard-print bag under order number 315003982766. Even though the payment was taken from my account, the order status has been showing “processing” for about a week, and the item has not even been shipped. I contacted both Dhgate and the...
On October 5, I placed an order on DHgate for a Tandorio brand watch (order number: 314116494251). I selected the seller “us_arizona.” However, the item was lost during shipping and never reached me. I informed the seller about the situation and requested a refund, but I did not receive any respons...
I would not recommend ordering from DHgate, as there seem to be many sellers who don’t fulfill their promises, and DHgate appears to side with them rather than helping customers. I ordered an LED projector, but the seller never shipped it. When I tried to request a refund, I found out that the selle...
I purchased a shaving brush from DHgate, and it came damaged. I was genuinely taken aback when I saw that the final amount at checkout, with all taxes and fees included, came to about ₺680. When the package arrived at my home, I was unexpectedly asked to pay an extra ₺370. I was caught off guard by ...
I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit. Instead of sending the exact items I originally ordered, they offered a d...
I placed an order on Dhgate weeks ago, but the product has not been delivered despite being marked as "delivered" on their platform. I have tried finding support on the site, but there are no options to report undelivered items. The issue is further complicated because translation on the site doesn’...
I ordered a game console from DHgate.com on April 23, but accidentally confirmed the delivery due to a language barrier. When the package didn’t arrive, I contacted the seller, who told me the item was lost in shipping. I asked for a replacement, but the seller stalled until the transaction closed o...
I ordered an item from DHgate that was returned after failing to pass through customs. However, despite the return, I haven’t received my refund. The seller told me to open a dispute, which I did, but I’m still waiting for my money. It’s been since March, and every time I reach out, I get the same r...
This like my third shopping on Dhgate, the first two was test-fire and now I see what the fuss is about, it's total SCAM!!! they never approve a refund I mean wth? thank God the last was a cheap item, they're keeping me wait for like a month now, the order was placed on June 19, I should have done m...
My buddy's all hyped about Dhgate, saying their replica stuff is legit quality. I order five pairs of shoes, all different styles, thinking I'm scoring a sweet deal. But when those babies arrive, it's like a slap in the face. I'm not trying to be a whiner here, but seriously? I drop a hundred bucks ...
I'm having trouble locating my order from Dhgate in the system. It seems to be missing, and I'm unable to track it down. I've misplaced my funds and require help from the appropriate authorities. I have included the receipt and am eagerly anticipating a resolution. I've included some pictures of the...
I made a purchase on May 13, 2024, with DHgate. The order number is 32313695086. According to the seller, the item was shipped on the same day. However, the tracking information indicates that the order was delivered on December 6th. I am unable to initiate a dispute. I'm uncertain about whether it'...
You'd think a big company like DHGate would have it figured out, but nope. Just frustration and disappointment all around. Do yourself a favor and shop somewhere else! Your sanity will thank you. I ordered a present for my son's Christmas, thinking it'd be there quick – wrong! Took like FOUR MONTHS!...
I've made a bunch of orders from this website called DHgate, but when I tried to log into my account yesterday, I got a warning saying my membership got closed for security reasons. Whenever I attempt to contact someone through email, I never seem to get a response. I've got a bunch of orders that a...
DHGate really screwed me over! I was pumped when I ordered this thing online, but when it finally showed up, it looked like it had been through a warzone. Zippers busted, seams falling apart—total disaster! hit up the seller, thinking they'd make it right, but they just gave me the runaround with em...
Disaster is what you do better!!! ordered a so called beautiful wedding dress online, all excited, sent them all my measurements super carefully... When it arrived, it was like they sent a dress for a child! My wedding is coming up soon, and I can't exactly wear a dress that wouldn't even zip! conta...
More than forty days have passed since I made my purchase of a Zippo lighter, and I still have not received it. I am threatening legal action until you promptly handle my return. Your treatment of customers is perplexing. Never again will I purchase from you. Claimant 'N*****' asserts that shipment ...
I'm patiently awaiting my order from Dhgate, seemingly trapped in a state of uncertainty without any clear explanation. Indeed, I placed an order for a product called 'Glass Jade Agate Tile Stone Width 3mm grit', and unfortunately, it is still in a pending state with no updates or clarifications pro...
I've been dealing with a really annoying problem with Dhgate lately. Even though I've used the same credit card before, for some reason, I've been constantly asked to use a different one for the past 20 days. Despite receiving assurance from my bank that there are no issues, I am still unable to suc...
DHgate is a Chinese e-commerce marketplace operated by DHgate Group. Founded in 2004, the platform connects international buyers with manufacturers and wholesalers, primarily from China, offering products across categories such as electronics, fashion, accessories, home goods, and industrial supplies.
Customer Support: DHgate mainly provides assistance through its online Help Center, live chat, and dispute resolution system.
Customer Support Email: [email protected]
DHgate operates in the global e-commerce and wholesale marketplace industry. The platform focuses on cross-border online trade between suppliers and consumers through web and mobile-based shopping services.
User sentiment toward DHgate is mixed to negative. While many buyers appreciate the low prices and large product selection, complaints commonly focus on counterfeit products, shipping delays, refund disputes, and seller reliability.
If you’ve experienced issues with DHgate, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
