On 24.05.2026, I purchased a Reeder Reefit smart ring from the Reeder store located in the Vega Shopping Mall in Yalova. While buying the product, the staff had me try on the display ring and told me that the size fit my finger. Based on this information and their assurance, I completed the purchase. However, after I opened the box of the ring I had purchased while still inside the store, I realized that the ring was much too large for my finger. Only then did the staff tell me that these rings actually come in different sizes and that they had not known this before. When I said, “So what are we going to do now? You told me it fit me, but it’s too big,” they replied that the box had already been opened and that there was nothing they could do, and they also stated that they could not accept a return. As a result, I had to leave the store with a ring that is too large for me and effectively unusable, even though I relied on the information and guidance provided by the staff. I find it unacceptable that the wrong direction given by the store personnel leaves the customer unprotected in this way. For this purchase, my invoice number is 0762026000000499. I request that the price of the ring be fully refunded due to the incorrect information and guidance given at the time of sale, and the fact that the product is not suitable for me through no fault of my own.
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
I purchased a smart kids’ watch from Reeder with my order number 1482. Since 09.11.2025, the product has been lost in shipping, and it has neither been delivered to me nor has my refund been issued. No invoice for the product was provided to me either. I sent multiple emails and tried to get support...
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
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