Lancome

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6 Complaints
Lancome
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Lancome Perfume Marked Delivered But Not Received - Refund Request

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Rahile
November 26, 2025 4:36 am
72
1
Meltem is completely dissatisfied with the result

Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes

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Meltem
May 14, 2025 12:03 pm
207
Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes
Lancome Renergie Yeux Caused Irritation and Swelling Around My Eyes

Lancome Refused to Help After My Idole Perfume Pump Stopped Working Halfway

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Esra
April 16, 2025 9:47 am
67

Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered

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Çağla
December 30, 2024 12:31 pm
60
Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered
Lancome Mini Beauty Box Arrived Without the Lipstick I Ordered
1
Asli is completely dissatisfied with the result

Lancome's Faulty Shipping and Irresponsible Customer Representatives

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Asli
November 20, 2023 11:41 am
188
Lancome's Faulty Shipping and Irresponsible Customer Representatives
Lancome's Faulty Shipping and Irresponsible Customer Representatives

Lancôme Did Not Send My Gift!!

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Gamze
May 07, 2023 5:37 pm
127

Frequently Asked Questions (FAQ)

What are Lancôme return conditions?

  • Returns are accepted free of charge for any Lancôme.com purchase within 30 days of the transaction. You should pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with the return. Once the package is received, the return process usually takes 1-2 business days to complete and 3-5 business days to post onto your account. The credit for the return will be issued to the original payment method, and you will receive an email notification. Please note that certain items are not eligible for return, including final sale items, engraved items, promotional gift items, and e-gift cards.
  • Also, if you purchased Lancôme products through Instagram, contact the customer care team. If you purchased Lancôme products with your Shoprunner membership, initiate a free return directly through your Shoprunner account. Visit Shoprunner's website for more details on returns. Lancôme Elite Rewards members can also access Shoprunner benefits. Learn more about the benefits on Lancôme's website. Lancôme products purchased from unauthorized retailers or other unauthorized sources are not eligible for the money-back guarantee or assistance with any related issues.

What is Lancôme's refund policy?

  • It may take Lancôme one to two business days to process your return after they receive your package, and another three to five days for the credit to post to your account. Once the credit has been applied to your account, you are notified via email. Only items purchased on Lancôme.com can be returned to the website's online store.

Why is my Lancôme order canceled?

  • One of the following circumstances could lead to the cancellation of your order without your permission:
  • • There was a stock error, or the product is out of stock.
  • • An error was made when placing the order, such as selecting the incorrect product or quantity.
  • • The order was not shipped in the allotted amount of time. Orders must be shipped by Lancôme within a specific time frame. Your order might have been canceled if it wasn't shipped within this window.
  • • The payment you made had a problem. Lancôme may have canceled the order if there was a problem with your payment, such as an incorrect credit card number or an insufficient balance.

How can I contact Lancôme customer service?

  • FAQS and e-mail form: https://www.Lancôme-usa.com/customer-service-contact-us.html
  • Phone: 1-800-526-2663
  • Social media: Facebook @Lancôme, Instagram @Lancômeofficial or @Lancôme_usa, Twitter @Lancôme USA, Youtube @Lancômeusa, Pinterest @ Lancôme USA

About Lancôme

Lancôme is a global beauty brand that offers a variety of skincare, makeup, and fragrance products. The company operates internationally, serving customers in various countries worldwide.

Lancôme provides a wide range of skincare products, such as cleansers, moisturizers, serums, and treatments designed to address different skin concerns. Lancôme also offers a range of makeup products including foundations, concealers, eyeshadows, lipsticks, and more, designed to enhance one's natural features and create various looks. A wide range of fragrances for both men and women, featuring a variety of scents that provide unique olfactory experiences can be found in their product portfolio.

Operating globally, Lancôme serves customers in various countries and regions. The availability of Lancôme products may differ, but the brand has a notable presence in Europe, North America, Asia-Pacific, and the Middle East. The products are available through various channels, including Lancôme boutiques, department stores, authorized retailers, and the official online platform.