I am a user of the Livu application under the email address mh77157***@gmail.com. Using my Swedbank bank card, I have made several purchases in the app on different dates, including today. I realized that I have spent more than I intended and now consider that I purchased far too much. Since these p...
I am writing to report an issue with an in-app purchase of coins in the Livu application that I made in Chile, which was charged to my account but not credited to my Livu balance. On April 6, 2026, at approximately 9:30 p.m., I purchased coins through Livu and paid via Mercado Pago. The payment was...
I am a Livu user from Germany, and I am currently unable to log in to my account via email on my Android phone. When I press the email login button, the screen just keeps loading and does not proceed to log me in. My last successful login to this account was last year, and since today I have not bee...
On January 31, 2026, at around 5:30 PM, my Livu account was suddenly closed without any warning or explanation. When I try to log in, I receive a message saying, “Information could not be retrieved, please log in again,” and I am unable to access my account. At the time my account was closed, I had ...
I had a problem with my Livu account, which I use on my iPhone. I have lost the password, and I have not been able to access my account since around December 2024. I know the account ID, which is 127856150, but I cannot log in because I do not remember the password. I have not yet tried any password...
Even though I no longer actively use the Livu app, charges were made through my account without my knowledge or consent. When I later realized what had happened, I learned that my sibling had made multiple in-app purchases using my credit and debit cards. The transactions were processed through my r...
I have been a regular Livu user for a long time and have consistently made payments using my credit/debit card. However, for approximately the past two weeks, every time I try to make a purchase, I receive a message saying, “Your transaction could not be completed, please try again later,” and the p...
On the night of Wednesday, January 21, 2026, seven consecutive transactions were made from my QNB account without my knowledge or authorization, and approximately $75 was withdrawn in total. I do not have any subscriptions or purchases that would justify these charges, yet the transactions were proc...
On January 15, 2026, at 2:55 AM, I made a bank transfer payment of $8 through GPay to purchase coins for my LivU account. The app stated that I would receive 1,300 coins in return for the payment. However, even after four days, no coins have been credited to my LivU account. During this time, I sub...
On December 20, 2025, at 3:04 PM, I purchased a 990-coin package through the LivU app using my debit card for $1 (converted from 35 at the current exchange rate). However, only 120 coins were credited to my account, and the remaining coins were not added. I have the payment receipt and proof of tra...
Even though I have never used the LivU app, I discovered that on June 21, 2025, my Akbank account was charged four separate times in the amount of $10 each, all on the same day and for the same amount. These charges were made without my knowledge or authorization. I did not sign up for any member...
The $167 I earned on the LivU app was supposed to be deposited into my bank account about two weeks ago, but I still have not received the payment. Even though I completed all the required steps in the app and submitted a withdrawal request, no funds have been transferred to my account. Because of ...
Even though I do not have the “Livu” app installed on my iPhone (iOS), on November 17 and 18, 2025, a total of six unauthorized transactions were made on my Ziraat Bank credit card: Four charges of $205 Two charges of 844.20 MYR The transaction descriptions include “livu Hong Kong hk.” These pay...
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approved, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon...
On October 20, 2025, I noticed that the Livu app had charged my credit card twice through iOS for a total of $242.01 ($200.28 and $41.73). The card used ends with the digits 4825, and the transaction description reads “livu Hong Kong hk.” These charges were made completely without my knowledge or au...
I have been using the Livu app for a little over one month. Recently, I had several disagreements with other users, and some of them even asked me for money. This situation made me feel extremely uncomfortable, and I have decided that I want to delete my account. However, I cannot find any option t...
I can no longer access my Yaar account under the profile name “koko” I’ve forgotten which email address is linked to my account, so I’m unable to log in. I’ve tried multiple times on different devices (phone, computer, and web), but I keep facing the same issue every time. I contacted customer serv...
On August 13, 2025, I purchased ₺1,440 worth of coins (stones) on the Livu app using my Yapı Kredi bank card. The payment was successfully deducted from my account, but the coins were never credited to my Livu account. Immediately after the purchase, I contacted Livu customer support to report the i...
I purchased 990 coins on the Livu app, but the coins were never added to my account, even though the payment was successfully charged. I would like my coins to be credited to my account immediately. The payment was made from my card for ₺35, and my user ID is 4163171401. Please transfer the purchas...
On June 17, 2025, several unauthorized transactions were made through LivU using my Ziraat Bank credit card, without my knowledge or approval. I immediately reported these as fraudulent charges and clearly stated multiple times that I was not responsible for these transactions. I also submitted a pu...
I made payments for two separate services, and neither of them were credited to my account. If my money isn't refunded, I will never use this app again. Lately, I've been making frequent purchases, and the problems have only been increasing. This is completely unacceptable. Their customer service h...
I am absolutely furious with LivU! This app is a complete rip-off, plagued with technical problems and exorbitant prices. Here are my major grievances: Packages are outrageously expensive. They demand excessive amounts of ₺ for very little in return. While calls at 120 coins per minute work fine, ...
I have had LivU for years and I want to lift the ban on my number 05466686***. Why was my account banned? Please help me with this issue related to the app. I have many friends on it, and I have big hopes and ambitions for using it. I kindly ask you to remove the ban on my number so I can communicat...
livu is a global social discovery and live video chat application. Operated by Clash Arts HK Limited, which is part of the Riley Cillian Group, the app was launched around 2017 to help people make meaningful connections. It has grown into a widely used platform for meeting strangers and interacting across different cultures.
Users looking for assistance can reach out to the brand through their official digital channels:
Currently, there is no official customer support phone number publicly available for this brand.
livu operates within the social networking and digital communication industry. The platform functions on a freemium business model, offering basic connectivity for free while monetizing through digital in-app purchases.
Based on various online reviews and complaint platforms, user sentiment leans heavily toward the negative, primarily driven by financial disputes and account access issues. While the app is heavily downloaded, retaining user trust appears to be a significant challenge for the developers.
If you have experienced issues with livu, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
