I have been using Pocket Option first on a demo account for about one to two months and recently moved to a real account via the mobile app. This afternoon, while I was trying to verify my account, I received a message that my account had been banned due to “Violation of the Public Offer Agreement without the possibility of restore.” I was very surprised by this decision because I was only in the process of verifying my account and I do not know which specific rule I supposedly violated. There is money in my real Pocket Option account, and I currently cannot access my account, continue trading, complete verification, or withdraw my funds. I have already sent an email to your support team about this situation, but I have not received any response yet. I kindly request that my account be reviewed in detail, that I be informed clearly which part of the Public Offer Agreement I am alleged to have violated, and that my account be unbanned and fully restored so that I can verify it, continue trading, and withdraw my money. If there has been a misunderstanding or automated error, I ask you to correct it as soon as possible and give me back full access to my account and funds.
My Pocket Option account was recently blocked without any clear explanation, even though I still have a remaining balance in it. I had transferred this balance from my wallet into my account, expecting to use it for trading. However, I am now completely locked out and unable to access or withdraw my...
Today, my Pocket Option account associated with the email address calvinenty111**@gmail.com was suddenly suspended without any prior warning or clear explanation. Before the account was locked, I was in the process of going through the verification procedure, during which some mistakes were made in ...
My Pocket Option account was unfairly banned without any explanation, and I have been unable to reach them. Despite multiple attempts to contact them via email, I have received no response. I am not even asking for my profits—just the refund of my initial deposit. It is completely unfair to block my...
On 25 December, my Pocket Option account was blocked with the explanation that I had allegedly violated clause 2.2 of the agreement due to having multiple accounts. I was informed of this situation via email, where it was stated that the reason for the blocking was “multiple accounts”. I do not have...
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